Reservations
In order to ensure the best level of instruction for each client, we limit our classes to 19 participants and therefore encourage signing up in advance. To check if space is available before coming to the studio, go to our online class schedule or call the front desk at 303-955-1698.
If you choose to sign up for a class that is already full, you will have the opportunity to add your name to the waitlist. Keep in mind that waitlists can move quickly. Therefore, waitlisted clients often do get bumped into class.
You can sign-up for a class online or at the front desk. You may reserve a class up to 4 weeks in advance. Please note that the purchase of a class package is required to make an online reservation. You may purchase a new package online by following the steps prompted in our system.
Your second option is to make an unpaid reservation (only by calling the front desk), in which case you will be asked to arrive a few minutes early before your class to pay in person.
Cancellations
For all classes on the schedule, our policy is as follows:
Reservations must be canceled 12 hours prior to the start of class.
You may cancel a class online or via phone. If you need to cancel a class for the next day and it is past our normal business hours, we ask that you make your cancellation online. Also, we do not accept email cancellations because we cannot always guarantee that your message will be received in time.
When a class is full and/or waitlisted and you fail to cancel within the stated cancellation windows, we will deduct that class from your existing package or series. Clients with monthly unlimited memberships will be charged a $10.00 fee. Clients on a 10-day trial will lose one day from their trial period.
Waitlisted clients: In the event you are added to a class from the waitlist, we will immediately send you an email notification. We will also attempt to call you unless you are added to class after normal business hours. If you would like to receive text message notifications, please let the front desk know and we will update your communication preferences.
When you are added to class from a waitlist, your spot is automatically confirmed and we will expect you to show up. There is no need to confirm your reservation by calling the studio. However, if you were added to class from the waitlist and can no longer attend, please cancel as soon as possible. Otherwise, you may be subject to our cancellation policy.
Client Information
New clients should arrive 5-10 minutes early to meet their instructor and discuss any injuries or physical limitations. We strongly advise against new students entering a class late. This ensures a safe workout for clients of every level.
Existing clients are not allowed to enter a class after 10 minutes. If you need to leave class early, we ask that you notify your instructor prior to the start of class and take at least 2 minutes to stretch before slipping out the nearest door.
If you are more than 5 minutes late for a class that is full, a drop-in client (someone who shows up without a reservation) has the opportunity to take your spot, unless you call the studio to notify us that you will be arriving soon. Although this does not happen often, please try your best to be on time!
Pregnant clients are advised to bring a doctor’s note with authorization to take part in this exercise program. Also, we request that pregnant clients arrive 10 minutes early in order to discuss appropriate modifications with their instructor.
